Shipping policy

I use different shipping companies to assure the best service to as many country as possible.

Shipping costs will be calculated at the checkout, according to your location and the estimated volume of your parcel.

You will be notified when the package leaves the studio and will be given a tracking number to be updated about your item’s trip. Please always include your phone number as the carriers may need to reach out to you for delivery details.

Whether your parcel gets marked as undelivered, because of your absence or because of the carrier’s difficulties, most companies provide the possibility of a second attempt or a period of stock, over to a pick up point. In this case you will be notified by me and the carrier.

In case the receiver does not plan a second delivery or pick up the parcel within the permitted days, the product will be shipped back to me. In this case I can plan a second shipping, for which you will have to cover costs - or simply issue a refund equal to the value of the product only (not including shipping fees).

* Please note that all my packing supplies are plastic free, sometime reused or recycled.
I warmly invite you to do the same and make their life even longer.
In case you ever find a plastic component in your parcel, you should know that was surely reused.

Reduce, reuse, recycle.

other countries

If you wish your item to be shipped to a country that is not listed in my shop, please get in contact with me through the email address you’ll also find in the contact page: giuliavalentinoceramics@gmail.com

Thank you.